These Terms of Service ("Terms") govern your access to and use of the Sightline website (currently a pre-launch waitlist site) and, once available, the Sightline live visual support platform ("Sightline" or the "Service"). Sightline is being built by B. W. Schneider Enterprises, LLC ("Sightline," "we," "us," or "our"). By joining the beta waitlist, creating an account, or otherwise using the Service, you agree to these Terms.
Sightline is currently in a pre-launch beta phase. Some sections below describe how the Service will work once it launches, so that you know what you're signing up for in advance.
Joining the waitlist does not guarantee access to the beta or to any future version of Sightline. We may extend invitations in any order, on any timeline, and may limit the number of participants at our discretion.
Sightline is offered as a free beta during this phase. Features, functionality, limits, and availability may change, be added, or be removed at any time as the product develops, without notice. We will provide advance notice before introducing any paid plans for an existing beta account.
The beta is provided for evaluation and feedback purposes. It may contain bugs, incomplete features, or periods of downtime, and should not be relied on for mission-critical use.
You may use this website to learn about Sightline and to submit your email address to join the beta waitlist. You agree to provide an email address you actually control and not to use the waitlist form to submit false information, spam, or automated bulk entries.
We may contact you at the email address you provide about beta access, product updates, and related announcements. You can opt out of these emails at any time using the unsubscribe link in any message we send, or by emailing us directly.
Once the Service launches, using Sightline as a support technician or organization will require an account, which may be provisioned directly or through your employer's single sign-on (SSO) provider. You're responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.
End users receiving a support session link do not need an account. That link is time-limited and grants access only to the specific session it was created for.
You agree not to use, or attempt to use, Sightline or this website to:
You're responsible for how your organization and your technicians use Sightline, including obtaining any consent required from the end users you support before starting a camera or screen-share session.
Sightline, its logo, and the underlying software, design, and content of this website and the Service are owned by us or our licensors and are protected by intellectual property laws. These Terms don't grant you any rights to our trademarks, branding, or proprietary content beyond what's needed to use the Service as intended.
This website and the Sightline beta are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or secure, particularly during the beta phase.
To the maximum extent permitted by law, Sightline and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or business, arising from or related to your use of this website or the Service, even if advised of the possibility of such damages. Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us in the twelve months before the claim arose (which, during the free beta, is zero).
You may stop using Sightline or ask to be removed from the waitlist at any time by contacting us. We may suspend or terminate your access to the waitlist, beta, or Service at any time, with or without notice, including for violation of these Terms or misuse of the Service.
We may update these Terms as Sightline evolves, particularly as we move from waitlist to beta to general availability. We'll post the updated version on this page and update the "Last updated" date above. If changes are material, we'll make reasonable efforts to notify active beta users by email.
Questions about these Terms? Reach us at legal@sightline.support.